Terms of service

These terms govern your use of this website and any purchase made through it. By placing an order or using this site, you agree to the terms below.

About us

This website is operated by SHAWNY CUTS LTD, trading as PROFILE SSB ("we," "us," "our"). Throughout the site, these terms apply to all users, including browsers, customers, and anyone else who accesses the site.

Products & descriptions

We make every effort to describe our products accurately, including ingredients and directions for use. Product images are for illustration — actual packaging or colour may vary slightly. Our products are cosmetic care items and are not a substitute for medical advice, diagnosis, or treatment; see individual product pages for full usage guidance and cautions.

Orders & payment

By placing an order, you confirm that the information you provide is accurate and that you're authorised to use the payment method used. We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or stock unavailability, in which case you'll receive a full refund for that order.

Pricing

Prices are listed in the currency shown at checkout and may change at any time without notice. Changes won't affect orders already placed.

Subscriptions

Subscription products renew automatically at the frequency and price shown at the time of purchase, until cancelled. You can cancel, skip, or pause a subscription at any time before its next billing date via your account or by contacting us. See our Refund & Returns Policy for how subscription cancellations interact with orders already shipped.

Intellectual property

All content on this site — including text, product names, images, and branding — is owned by or licensed to PROFILE SSB and may not be reproduced, distributed, or used commercially without our written permission.

User conduct

You agree not to use this site for any unlawful purpose, or in any way that could damage, disable, or impair the site or interfere with anyone else's use of it.

Limitation of liability

To the fullest extent permitted by law, PROFILE SSB is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products, beyond the remedies set out in our Refund & Returns Policy and your statutory rights under the Consumer Rights Act 2015.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.

Contact

Questions about these terms can be sent to hello@profilessb.com.